Hello everyone,

I am writing this post to share a critical warning about compliance risks and how an exchange can freeze your funds even when you act in complete good faith and strictly follow their official employee instructions.

The Context: My account was completely frozen on July 30, 2026. Inside, a substantial portion of my life savings is locked (approximately 29k USDT and 0,38 BTC). Since then, I have been facing absolute silence from the compliance department, which has repeatedly violated all its own response deadlines.

The Support Error (Why this is unfair): The most absurd part of this situation is that before executing the specific transaction that triggered the automated freeze, I contacted Live Support on July 28, 2026 after it was rejected. I provided the destination address to the agent and explicitly asked why it was rejected coz there was no e-mail or error msg.

The support agent reviewed the information and explicitly advised me to retry the transaction, raising absolutely zero compliance or AML flags. As a good faith user, I simply executed the direct instructions of the platform’s official representative.

So far i have done:

Full Cooperation: I have submitted every single document requested by their system: detailed Source of Funds, bank statements, PayPal records, and alternative online income proofs. Everything is clean and transparent. Legal Escalation: Since the exchange has an official entity and license in the UAE, I filed a formal complaint with the state regulator — the Securities and Commodities Authority (SCA/CMA). Regulatory Update: On September 9, 2026, the CMA office formally confirmed to me that my case has been forwarded directly to the CMA Enforcement Department.

I am sharing this to warn the community: even if you double-check everything with live chat support and get their green light, you are still not safe from a total asset freeze and months of silence.

My Account UID: 562403529

Has anyone else faced a similar situation where you were penalized for following the support’s own advice? How long did it take for senior compliance to review the case once a state regulator stepped in?

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