I need urgent help from a senior escalation manager. Kraken recently closed my account and required a manual withdrawal of my remaining EUR balance. According to Kraken’s own policy, withdrawals must be sent to a bank account strictly in the account holder’s legal name. To comply, I provided my official Bank Statement (PDF) and an in-app Account Details screenshot from my verified personal EUR bank account. Both documents explicitly show my full legal name and my dedicated IBAN matching my Kraken identity. Instead of processing this valid personal account, the system previously tried to force the funds back to an unauthorized third-party account, which is a massive compliance and AML violation on Kraken’s end. I escalated this, and the complaints team forwarded my case to a “Specialist”, but I have been completely ignored for days. I have provided 100% valid proof of ownership. If this is not manually pushed through by the compliance team soon, my next step is a formal filing with the FSPO in Ireland and EU consumer protection authorities. Can a senior support member please reach out? I will provide my Ticket Number via DM.

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