Citizens Advice says people who call to negotiate money off can save on average more than £325 a year
Mobile and broadband companies are engaging in “murky” practices to make it hard for consumers to find good deals that could save them up to £325 a year on their bills, according to a report by Citizens Advice.
The charity found that three-quarters of people trying to negotiate a better renewal deal face difficulties, including being left on hold and having to navigate confusing call menus.
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