Exclusive: Almost a quarter of tenants have had money withheld unfairly, say campaigners

The official deposit scheme for renters is “putting millions in unscrupulous landlords’ pockets”, campaigners have said.

Almost half (46%) of renters said they did not know they could challenge deposit deductions they deemed to be unfair. Only 4% have used the formal dispute resolution process to try to reclaim the money.

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