In latest IT outage to hit a UK bank, group is investigating problem caused by update to app late on Thursday

NatWest has apologised to millions of customers locked out of its app in the latest IT outage to hit a major UK bank.

The high street bank said it was investigating a problem caused by an update to the app that was rolled out late on Thursday, leaving customers unable to access their accounts through the app since shortly after 9am on Friday.

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