Kerianne Wilson has filed multiple complaints and gone to the ombudsman about her mouldy flat in west London

Housing ombudsman for England warns of ‘simmering anger’ over living conditions

Kerianne Wilson and her son have been taking it in turns to sleep on the sofa in their crammed living room since 2022, when a leak caused major damage to their two-bedroom home in west London.

For years, they have battled with mouldy ceilings, walls and floorboards, sodden wallpaper, collapsed ceilings and buckets on the floor. Her 20-year-old son has been unable to sleep in his damp bedroom, with all of his belongings piled up in boxes around the flat.

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