(English isn’t my first language, so sorry in advance for any mistakes — I’m translating this from my own language.)

I need to vent and honestly ask if anyone’s been through this, because I’m running out of ideas.

Here’s the short version. A friend sent me some crypto on KuCoin. I go to withdraw it and realize I’ve forgotten my trading password (I set it back in 2019 and never touched it since). So I request a reset. Simple, right? That’s where the nightmare started.

First they asked for a photo of my ID. I sent my driver’s license. Then they wanted a video of me holding the ID and saying a specific phrase. Did it — real physical ID, face clearly visible, said the exact line. Rejected. “Quality/lighting.” Did it again. Rejected again, same vague reason, never told me what was actually wrong.

Then out of nowhere the goalposts move: now they want proof of the source of funds. Fine — since my friend sent it, I gave them his name, the reason (just a personal transfer between us), and even a video from him showing his own transfer history with the exact transaction ID of the payment. Rejected again, this time saying the video “only shows the withdrawal page.” And then they asked me to explain “multiple transfers on June 29” that I supposedly made — which makes no sense, because my history shows exactly one transfer: the single deposit from that same friend. There’s nothing else there. And I couldn’t make an outgoing transfer even if I wanted to, because that needs the trading password I’m locked out of.

On top of that, they made my friend do a full video verification with his passport too. He did it. So now both of us are fully verified, both sides of the transaction confirmed, and there is genuinely nothing left to hand over.

I’ve talked to like five different live agents. Every single one says the same thing word for word: “escalated to the relevant team, we’ll follow up by email.” No status, no reason, no date. Over a week now and my money’s just sitting there frozen.

So I’m asking honestly — has anyone actually gotten funds released after one of these “source of funds” reviews? What finally moved it, and how long did it take? Starting to feel like the answer is just “wait forever.”

submitted by /u/Weak_Ad_1082 [link] [comments]r/CryptoCurrencyRead More

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