Binance released 12.93 ETH before my country’s investigation could even reach them. I accept my mistake, but I still don’t believe this was a fair outcome.
Binance ID: 18023508 Case ID: 2262356179 Order No: 22805267579357126656
Hello everyone,
I’m sharing my experience because I hope it helps others avoid what happened to me, and because I genuinely believe this case raises important questions about how cross-border P2P disputes are handled.
I have used Binance for about five years and completed many P2P trades without major issues. I understand the platform’s rules, and I’m not here to claim that I did everything perfectly.
Unfortunately, one trade changed everything.
I opened a P2P order to buy 12.93 ETH (around €40,000).
During the order, the seller told me inside the Binance chat that his bank account was blocked and asked me to pay through Payeer instead. He personally sent me the Payeer account details in the official Binance order chat.
Believing I was following the seller’s own payment instructions, I completed the payment immediately and uploaded full proof.
Instead of releasing the ETH, the seller later claimed that his account had been hacked and that the money had gone to someone else.
At that moment I realized this was no longer an ordinary P2P dispute.
I immediately reported the case to the Turkish Cyber Crimes Prosecutor’s Office.
The prosecutor officially opened an investigation and issued a written order instructing Turkish cyber police to contact Binance through official law-enforcement channels and request that the disputed crypto remain frozen during the investigation.
From that point on, I believed the legal process would be allowed to continue.
Unfortunately, that never happened.
I personally visited the cyber police office four different times asking whether Binance had been contacted. Every visit ended with the same answer: “Come back later.”
Eventually I was simply told to leave.
While I was waiting for the authorities to complete their part of the process, Binance closed the dispute.
Later Binance informed me that Vietnamese law enforcement had contacted them on behalf of the seller, but they had received nothing from Turkey.
As a result, Binance released all 12.93 ETH back to the seller.
The seller immediately withdrew the assets.
My money was gone.
I want to be completely honest about one important point.
Yes, I made a mistake.
I paid to the Payeer account that the seller sent me inside the Binance order chat instead of using the payment account shown on his Binance profile.
I fully accept responsibility for making that mistake.
I am not asking anyone to ignore Binance’s rules or excuse my error.
What has been extremely difficult for me to accept is what happened afterward.
Once a criminal investigation had officially started, and Binance had been informed that legal proceedings were underway, I genuinely believed the disputed assets would remain frozen until law enforcement had a reasonable opportunity to communicate with Binance.
Instead, the case was finalized before my country’s authorities ever managed to send their request.
That decision meant I permanently lost 12.93 ETH.
This has been financially devastating for me.
I am not sharing this to attack Binance or ask strangers for sympathy.
I am sharing it because I believe users should know how vulnerable they can become when a dispute involves multiple countries and communication between authorities is delayed.
If nothing else, I hope my experience encourages discussion about whether disputed assets should remain frozen when a documented criminal investigation is already in progress but international communication has not yet been completed.
I have retained all evidence, including payment records, Binance chat logs, prosecutor documents, timestamps, and correspondence.
Thank you for taking the time to read my story.
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