A complaint over late-night app alerts has resulted in a compensation payment and an ombudsman ruling for Revolut, after a customer said notifications disrupted his sleep and affected his workday.

Complaint and Initial Response

The case, reviewed by the UK Financial Ombudsman Service (FOS), involved a customer referred to as Mr A. He reported that two push notifications sent on separate days activated his phone during the early hours, waking him and prompting concern that something was wrong with his account.

Revolut offered £25 in compensation and directed the customer to settings that allow users to manage or disable notifications. The firm also stated that some communications must be sent without time limits due to regulatory requirements.

The FOS decision noted: “Revolut explained how Mr A could manage his notifications, including how to opt-out of marketing communication. But it said its regulatory requirements meant some of its communications didn’t have timeframes.” Mr A said the disruption prevented him from returning to sleep and led to a poor day at work.

Ombudsman Decision and Payment Issue

The dispute escalated after Revolut paid the compensation into Mr A’s business account instead of his personal account. The customer challenged both the payment handling and the compensation amount.

An FOS investigator found that Revolut acted within its obligations when sending the notifications and considered the £25 payment fair. Mr A then requested a final decision from an ombudsman.

Ombudsman James Akehurst upheld the investigator’s conclusions. He said: “I realise Mr A will be disappointed with this as he believes Revolut should pay more compensation.”

The final ruling required Revolut to redirect the £25 to the correct account but did not increase the payout.

Revolut declined to comment on the specific case, citing the ongoing ombudsman process, and said customers can opt out of marketing notifications through the app at any time.

This article was written by Jared Kirui at www.financemagnates.com.TrendingRead More

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