I use a Ledger Nano. My friend uses a Trezor. I have never used a Trezor and don’t know how they work (I assume they’re the same as Ledger but I could be wrong). I’m trying to figure out how he just lost all his crypto, but I feel like there’s some information that’s missing here.

My friend say scammers called him from a legitimate Google phone number (I don’t know what that means). Then, the scammers gained access to his Google account, which somehow gave them access to his Trezor (I also don’t understand how this is possible).

The scammers were aware he had crypto on Coinbase, and that he also owned a Trezor. They told him his Coinbase had been hacked, so he needed to send all his crypto to his Trezor right away. He did so, and claimed to actually see the crypto land in the Trezor (I understand the crypto is never really “in” the Trezor but I’m going to say it just for simplicity’s sake).

Then, he says the crypto was sent out of the Trezor to unknown addresses without his permission. He claims the Trezor passcode (or whatever it’s called) was stored entirely offline on paper and never on his phone or his computer.

Something does not add up here. What’s the deal?

I believe some company leaked his personal data online, scammers scraped it up, found that he had crypto on Coinbase, and wanted to steal it. But how the hell would they know he had a Trezor? How could they get the passcode for the Trezor if it wasn’t stored digitally?

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