Posting this here because support continues to give template replies.
FNTT Lithuania confirms Changelly Europe UAB is not registered or supervised.
I’ve been waiting since 2022 for the release of 1 ETH that Changelly still holds “under AML review.”
On 3 Nov 2025 I issued a formal escalation to Changelly’s compliance address referencing EU consumer law and GDPR Articles 15 & 22. No substantive response.
I also hold written confirmation from the Lithuanian Financial Crime Investigation Service (FNTT, Reg No 25-15296, 30 Oct 2025) stating that Changelly Europe UAB (306137215) is not registered or supervised as a Virtual-Asset Service Provider in Lithuania.
That means the company’s EU-facing entity is operating without VASP authorisation while advertising AML/KYC compliance. Their own policy (Feb 2022) promises to “verify information within a reasonable time.” Two years is not reasonable.
I’ve now escalated this to ECC-Net and data-protection authorities. If no action follows, I’ll publish the full correspondence trail and regulator references.
I encourage anyone in a similar situation to document everything and file with ECC-Net Ireland or the Lithuanian VDAI. Silence after formal notice is a breach of EU transparency standards.
If you’re in the same situation:
Keep every e-mail and deadline. Quote their own AML/KYC policy back at them (“verify within a reasonable time”). (https://changelly.com/aml-kyc) File through ECC-Net, it’s free and triggers an EU-level mediator. If silence continues, submit a GDPR complaint (takes five minutes online).They say their AML/KYC policy “implements FATF and EU recommendations,” but that language is voluntary marketing. For consumers and regulators, that contradiction = misleading commercial practice under EU Directive 2005/29/EC (Unfair Commercial Practices).
Ok but so what? Essentially this means they can be easily sued in the EU.
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