I tried to change medical declaration owing to biopsy, but insurer said it would make two £15 charges

When I rang my travel insurer Staysure to amend the medical declaration on my annual policy, I was told I would be charged £15 for the call and needed to make the change via the web portal. Yet a popup message had instructed me to call when I tried to amend the policy online.

I wanted to inform it of a biopsy I had just undergone and I now face a second £15 charge when I call with my results. A total of £30 for two phone calls to update a £75 policy seems preposterous. CW, London

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