Exclusive: Thousands of small business owners face charges of £9.99 a month from October despite previous written guarantee

Santander customers have accused the bank of misrepresentation after it announced it would start charging for business accounts it had promised were “free for ever”.

Thousands of small business owners have been informed they face charges of £9.99 a month from October despite a written guarantee that they would never incur fees. The free accounts were withdrawn for new customers in 2011.

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